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WEBINAR Managing parent complaints for continuous improvement - Thursday, 26/11/2020.

Date: 26-Nov-2020
Capacity: Available

PLEASE NOTE:

  • When making a booking, if you are asked to ALLOW SECURITY CONTENT please say OK and the full booking form will be displayed. Some browsers block some of the booking form.

  • Each registration must have its own email address. The same email address cannot be used for multiple bookings of different people.


Managing parent complaints for continuous improvement


This webinar will explore the legislative requirements under the National Quality Framework in relation to who is responsible when managing complaints in education and care settings. Participants will be supported to recognise the different types of complaints that may be received, and determine how these are to be reported, in addition to identifying the importance of having effective management systems in place in order to use complaints as a means for continuous improvement. 

Quality Area 6 - Collaborative partnerships with families and communities

Quality Area 7 - Governance and leadership


Workshop time: 2:00pm - 4:00pm (NSW TIME)

Workshop cost: $60.00

Statement of Participation will be issued to participants on the completion of this workshop.

* Required
USI Number
- It is a government requirement that all students must a have a USI when enrolling with any registered training organisation - it is a very easy process. Please get your USI at http://www.usi.gov.au/create-your-USI/Pages/default.aspx
Please add your NSW Education Standards (NESA) number (formerly known as BOSTES) if applicable above.
Male
Female
Full-time
Part-time
Casual
Self employed
Unemployed
Yes
No
Yes
No
Yes
No
Yes
No
Yes
No
Safe Food Handling (HLTFS207B)
Nutrition & Menu Planning (HLTNA302B)
Child Protection - Identify and Respond to Young People at Risk (CHCCHILD401A)
Other:
Credit Card
Please make your payment into the following bank account. When payment shows on our statement we will issued a receipt. Please use your full name in the reference.
Illawarra Area Child Care
BSB: 062-624
A/C: 1001 7892
Ref: Full name as per enrolment
We will send an invoice to the address noted in the enrolment form.
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